2-day exchange window. Mandatory unboxing video required. Store credit only.
2-Day Exchange Window
If you wish to request an exchange, you must notify us within 2 calendar days from the date your order is delivered.
Exchange requests received after the 2-day period will not be accepted.
All return, exchange, or damage-related notifications must be initiated exclusively through our official website within 48 hours of delivery. Requests submitted through any other mode, including direct messages or manual notifications outside the website system, may not be considered valid for processing.
Privacy Notice: For privacy and security reasons, customers are strictly advised not to post images or videos of damaged or defective products publicly on Instagram. Any such claims must be submitted only through private communication channels (Instagram direct message or email) or via the official website claim form. Public posts will not be monitored or used as valid proof for processing exchange or return requests.
We accept exchange requests for products that are:
A continuous, uninterrupted unboxing video is compulsory for every damage, manufacturing defect, missing item, or wrong product claim.
The video must:
Important:
To report any issue:
Contact us within 2 days of delivery
Send us:
Contact us through:
After verification, our team will provide the return address and further instructions.
Note: We currently do not provide reverse pickup services.
For approved exchange requests:
We provide detailed Size Charts for every product on our website.
Customers are requested to review the size chart carefully before placing an order.
Size exchanges requested due to selecting the wrong size are NOT accepted.
Please choose your size carefully before completing your purchase.
If we mistakenly send:
we will gladly arrange an exchange.
Requirements:
Upon approval:
Products purchased from www.ruchicrestluxe.com are generally not eligible for return.
Returns will only be considered where required under applicable law or where expressly approved by the Company.
We do not provide cash refunds for any products sold through our Website.
Approved returns or exchanges, where applicable, will be settled only through Store Credit.
Where a return or exchange is approved:
If the requested replacement product is unavailable, customers may:
No monetary refund will be issued.
Exchange between different product categories is generally not permitted.
However, in exceptional circumstances and at the sole discretion of RUCHI CREST LUXE PRIVATE LIMITED, such requests may be considered.
The Company's decision shall be final.
Every returned product undergoes a mandatory quality inspection before an exchange or Store Credit is approved.
The returned product must:
Products failing the quality inspection may be rejected and returned to the customer.
To initiate an exchange:
Contact our team within 2 days of delivery.
Submit the required photographs and mandatory unboxing video.
Wait for claim verification.
Ship the product to the address provided by our team.
Share the courier receipt.
After successful quality inspection, we will dispatch the replacement product or issue Store Credit, as applicable.
At RUCHI CREST LUXE PRIVATE LIMITED, we are committed to providing timely assistance regarding exchanges, damaged products, and order-related concerns.
Monday to Saturday
Customer Care Number: +91 8978446397
Our support team is available only during the above business hours. If you contact us outside these hours, we will respond on the next working day, subject to availability.
Communication Policy
Please do not send messages to the WhatsApp number used for Order Confirmation and Shipment Tracking, as it is used only for automated notifications and promotional communication. Incoming messages on that number are not monitored.
For exchange-related assistance, please contact us through:
RUCHI CREST LUXE PRIVATE LIMITED
Address: HNO: 4-2-20, Bharath Nagar, Attapur, Rajendranagar, K.V.Rangareddy, Telangana, India - 500048
Website: www.ruchicrestluxe.com
Email: support@ruchicrestluxe.com
Customer Care: +91 8978446397
Instagram: @ruchicrestluxe
