Domestic & International Shipping Policy for Ruchi Crest Luxe.
Orders are generally processed and dispatched within 12 hours to 3 working days after successful payment confirmation.
Processing times may vary during:
Orders are processed only on working days.
Estimated delivery time begins after dispatch.
| Destination | Estimated Delivery |
|---|---|
| Telangana | 1 - 3 Working Days |
| South India | 3 - 6 Working Days |
| North India | 5 - 8 Working Days |
| Border / Remote Locations | 6 - 15 Working Days |
These timelines are estimates and may vary depending on courier serviceability and local conditions.
Customers requiring urgent dispatch should write "URGENT" in the Order Notes during checkout.
For same-day urgent delivery, additional courier charges will be applicable.
Express Delivery includes:
Additional shipping charges apply.
Customers must confirm the express shipping request and applicable charges with our Customer Care team before dispatch.
Once an order has been dispatched, it cannot be upgraded to Express Delivery.
After your order is confirmed, we will send:
Notifications will be sent via:
Tracking information is generally updated within approximately 2 hours after dispatch, depending on the courier partner.
In the event that the ordered size, colour, or design becomes unavailable after order confirmation, we will notify you within 1 to 5 working days.
Customers may choose to:
We will clearly inform you whether the product is expected to be restocked or is permanently unavailable.
Our preferred courier partners include:
| State / Region | Courier Partner |
|---|---|
| Telangana | ST Courier / Witsxpress |
| Tamil Nadu | ST Courier / Witsxpress |
| Andhra Pradesh | DTDC / Delhivery / Witsxpress |
| Karnataka | DTDC / Delhivery / Witsxpress |
| Kerala | Delhivery / DTDC / India Post / Witsxpress |
| North India | Delhivery / DTDC / India Post / Witsxpress |
Courier selection depends upon:
Customers may request a preferred courier company by mentioning it in the Order Notes before completing checkout. Approval depends upon courier availability and serviceability.
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
Shipping services are provided by third-party logistics partners. Although we are not responsible for delays caused by these partners, we will actively assist in tracking and resolving shipment-related issues.
If an order is returned to our warehouse because of:
the shipment will be marked as Return to Origin (RTO).
In such cases:
If we are unable to contact you through the registered mobile number, we will communicate via your registered email address.
If a parcel is lost or confirmed as undelivered by the courier partner, we will investigate the matter with the logistics provider.
Upon confirmation of the issue, we will dispatch a replacement order at no additional product cost.
Note: Refunds are not applicable for lost shipments while the investigation is ongoing. Replacement dispatch may take additional time depending on the courier investigation process.
Common reasons for delivery issues include:
We request customers to remain patient during the investigation. Our team will make every reasonable effort to ensure your order reaches you.
We proudly offer worldwide shipping!
International orders are generally dispatched within 1 to 4 working days after payment confirmation.
We work with trusted international logistics providers including:
Shipping charges and estimated delivery times vary depending on:
Before dispatch, we will provide available courier options along with their respective shipping charges and estimated delivery timelines. Customers may choose the courier service that best suits their requirements.
After confirmation, the shipment will be dispatched and the tracking details will be shared immediately.
If you do not wish to proceed with international shipping charges, you may alternatively provide an Indian delivery address, and we will dispatch the order within India.
At RUCHI CREST LUXE PRIVATE LIMITED, we are committed to providing prompt customer support and transparent communication throughout your shopping experience.
Monday to Saturday
Customer Care Number: +91 8978446397
Our customer support team is available during the above business hours to assist you with order-related queries, shipping information, exchanges, and other concerns.
If you contact us outside our working hours, we will respond on the next working day, subject to availability. For urgent assistance, we recommend calling during our operational hours.
Communication Policy
Please do not send messages to the WhatsApp number used for Order Confirmation and Shipment Tracking. This number is intended solely for automated notifications and promotional communication, and incoming messages are not monitored.
For assistance, please contact us through the following channels:
RUCHI CREST LUXE PRIVATE LIMITED
Address: HNO: 4-2-20, Bharath Nagar, Attapur, Rajendranagar, K.V.Rangareddy, Telangana, India - 500048
Website: www.ruchicrestluxe.com
Email: support@ruchicrestluxe.com
Customer Care: +91 8978446397
Instagram: @ruchicrestluxe
